This page explains the main categories of data FixLens handles so customers can understand how workspace, device, and analysis information flows through the product.
FixLens stores account details, workspace configuration, device metadata, prompts, screenshots submitted for analysis, and the resulting answers. This data is used to operate the service, maintain auditability, and support workspace administration.
Screenshots and prompts are attached to the analysis record in your FixLens workspace so operators can review what was sent and what answer was returned. Access stays scoped to authorized members of that workspace.
When you use a paid plan, FixLens stores billing profile details such as legal entity name, billing email, contact details, and payment references needed for account management.
Workspace owners and admins control who has access to the portal. Data is retained according to product settings and operational needs, including screenshot retention and audit logging.
If you have questions about privacy, support handling, or enterprise data expectations, use the contact page and include the details of your environment.
