About FixLens
Desktop troubleshooting, designed for real support workflows.
FixLens helps teams capture the right part of the screen, ask the right question, and keep every answer attached to the right workspace, device, and customer record.
Why we built it
Most troubleshooting still breaks across screenshots, chat messages, ticket threads, and disconnected tools. FixLens brings capture, prompting, device identity, and answer history into one workflow.
What teams get
- One secure workspace per customer or organization.
- Device-aware troubleshooting with activation, policy sync, and analysis history.
- Controlled access for operators, billing owners, and admins.
- A path from solo support usage to broader organizational rollout.
